Main Menu

Random videos

Importance of VoIP Call Recording for the Call Center

VoIP Call Recording Keeps the Call Center Efficient
A call center is a bit like a clock: countless moving parts working together, and if one of them fails, the whole clock stops working. Anyone who has ever worked in call center management knows this: the phone system; the hiring, recruiting and training program; the workforce management solution; the call queues; the e-mail system; the necessity of keeping to key performance indicators (KPIs) and internal metrics; the call recording system and countless other elements need to work as expected, or the system will break down and processes will slow or stop, leaving calls and other communications media backing up to critical levels.
When VOIP call recording was first introduced, it was utilized almost exclusively by the largest corporations and call centers. However, as technology has improved with the introduction of cloud-based solutions, and costs have decreased, VOIP recording software is now an affordable business application for call centers of every size, wrote workforce optimization company Monet Software in a blog post last week.
It's easy to install. The addition of or transition to cloud-based VoIP call recording can be implemented quickly and easily, especially compared to the original installation of a PBX (News - Alert) call recording solution, which took weeks or months and inconvenienced or shut down the call center.

Call Center Management Rules

VoIP isn't just for making cheaper calls. It's a well known fact in the communications space that VoIP, or voice over Internet protocol, comes with its many benefits, including a host of features and yes, a cheaper bill at the end of the month. In call center management, VoIP has an integral role when it comes to what call center managers rely on for quality control, and that is call recording.
Monet Software recently highlighted VoIP call recording and its role in call center management. According to the call center management solutions provider, it can get pretty technical when breaking down VoIP call recording, but knowing how it works is essential to proper call center management.
With VoIP call recording, there are three different kinds: trunk side, station side and random sampling. Knowing what to pick depends on what you need it for when it comes to call center management. For example, a call center manager would choose random sampling if he or she had 300 agents to monitor, and from there a schedule can be created to record a certain amount of agents per month. With trunk side recording, calls can be recorded without investing in a record channel for each phone. Station side is a little bit trickier, as it requires the ability of the recorder to interface to the existing digital phones.
VoIP has always been a good choice for businesses who have a lot going on with their communications. Whether it's a single building, or connecting multiple locations, VoIP can come as integrated as necessary, all depending on call center management needs.

The New VoIP Call Center Solution for enterprise

VoIP call centers have evolved from an infancy of simple interactive voice response units to complex communications platforms that enable customers to communicate with customer service through a variety of devices and networks. These days, VoIP call center platforms are using social media as a solution to better interact with clients via voice, IM, chat, or social networking.
New social-media features and functions are being added by makers of the platforms in order to draw on social networking benefits and to support the move toward mobile devices in the call center. Some companies are increasingly looking at VoIP call centers as revenue-generating profit centers and not only as customer-support tools.
A report called "VoIP Call Centers Adapt to a BYOD World" from Heavy Reading IP Services Insider, a subscription research service of research firm Heavy Reading, analyzed several companies including Aastra Technologies, Avaya, Enghouse Interactive, Interactive Intelligence, Genesys Telecommunications Laboratories, M5 Networks, VisionOSS, and Voxeo (News - Alert) Corp.
VoIP call centers have evolved from an infancy of simple interactive voice response units to complex communications platforms that enable customers to communicate with customer service through a variety of devices and networks, noted Culver.

Camera Khafiya - الكاميرا الخفيه

برنامج ثورة ماتمت - عمرو صلاح - محمد سامى - كاميرا خفية مضحكة جدا جدا

برنامج ثورة ماتمت - عمرو صلاح - محمد سامى - كاميرا خفية مضحكة جدا جدا

برنامج رامز ثعلب الصحراء الحلقة 3 - محمد هنيدى ومقلب يموت من الضحك

برنامج رامز ثعلب الصحراء الحلقة 3 - محمد هنيدى ومقلب يموت من الضحك

مقلب يموت من الضحك الشيخ محمد شعبان - برنامج ياثورة ماتمت

مقلب يموت من الضحك الشيخ محمد شعبان - برنامج ياثورة ماتمت

برنامج رامز عنج امون الحلقة الثانية - نشوى مصطفى

برنامج رامز عنج امون الحلقة الثانية - نشوى مصطفى

برنامج رامز عنخ امون  - كاميرا خفية رمضان 2013 - خالد عجاج

برنامج رامز عنخ امون - كاميرا خفية رمضان 2013 - خالد عجاج

كاميرا خفية الاطفال - مواقف مضحكه جدا للاطفال

كاميرا خفية الاطفال - مواقف مضحكه جدا للاطفال

كاميرا خفية ابراهيم نصر حلقة مسخرة - زكية زكريا - كاميرا خفية يوتيوب

كاميرا خفية ابراهيم نصر حلقة مسخرة - زكية زكريا - كاميرا خفية يوتيوب

كاميرا خفية زكية زكريا  - حلقة الفيل تموت من الضحك

كاميرا خفية زكية زكريا - حلقة الفيل تموت من الضحك

كاميرا خفية تموت من الرعب - كاميرا خفية للكبار فقط

كاميرا خفية تموت من الرعب - كاميرا خفية للكبار فقط

كاميرا خفية مرعبة فى البنات - كاميرا خفية للكبار فقط

كاميرا خفية مرعبة فى البنات - كاميرا خفية للكبار فقط

كاميرا خفية تموت من الضحك - كاميرا خفية اجنبيه

كاميرا خفية تموت من الضحك - كاميرا خفية اجنبيه

funny camera khafiya - كاميرا خفية جامده جدا

funny camera khafiya - كاميرا خفية جامده جدا

مذيعة اخبار جوية تخلع ملابسها مضحك جدا

مذيعة اخبار جوية تخلع ملابسها مضحك جدا

 Funny Wedding - مواقف مضحكة للعرايس

Funny Wedding - مواقف مضحكة للعرايس

كاميرا خفية بنات مسخرة -  Camera Hot Girls

كاميرا خفية بنات مسخرة - Camera Hot Girls

كاميرا خفية بنات جامدة جدا - كاميرا خفية اجنبية

كاميرا خفية بنات جامدة جدا - كاميرا خفية اجنبية

كاميرا خفية اجنبية اضحك من غير ملل

كاميرا خفية اجنبية اضحك من غير ملل

كاميراخفية تموت من الضحك - كاميرا خفية للكبار فقط

كاميراخفية تموت من الضحك - كاميرا خفية للكبار فقط

كاميرا خفية اجنبية عيد الميلاد - كاميرا خفية مضحكة

كاميرا خفية اجنبية عيد الميلاد - كاميرا خفية مضحكة

كاميرا خفية عروسة وعريس مضحكة جدا

كاميرا خفية عروسة وعريس مضحكة جدا

كاميرا خفية بنات - كاميرا خفية للكبار فقط

كاميرا خفية بنات - كاميرا خفية للكبار فقط

Very funny hidden camera - احلى كاميرا خفية

Very funny hidden camera - احلى كاميرا خفية

كاميرا خفية فى غرفة الملابس - للكبار فقط

كاميرا خفية فى غرفة الملابس - للكبار فقط

برنامج غلاسة يموت من الضحك - كاميرا خفية مصرية

برنامج غلاسة يموت من الضحك - كاميرا خفية مصرية

كاميرا خفية مصرية مضحكة جدا - camera khafiya egypt

كاميرا خفية مصرية مضحكة جدا - camera khafiya egypt