Main Menu

Random videos

Call Center Management Rules

VoIP isn't just for making cheaper calls. It's a well known fact in the communications space that VoIP, or voice over Internet protocol, comes with its many benefits, including a host of features and yes, a cheaper bill at the end of the month. In call center management, VoIP has an integral role when it comes to what call center managers rely on for quality control, and that is call recording.
Monet Software recently highlighted VoIP call recording and its role in call center management. According to the call center management solutions provider, it can get pretty technical when breaking down VoIP call recording, but knowing how it works is essential to proper call center management.
With VoIP call recording, there are three different kinds: trunk side, station side and random sampling. Knowing what to pick depends on what you need it for when it comes to call center management. For example, a call center manager would choose random sampling if he or she had 300 agents to monitor, and from there a schedule can be created to record a certain amount of agents per month. With trunk side recording, calls can be recorded without investing in a record channel for each phone. Station side is a little bit trickier, as it requires the ability of the recorder to interface to the existing digital phones.
VoIP has always been a good choice for businesses who have a lot going on with their communications. Whether it's a single building, or connecting multiple locations, VoIP can come as integrated as necessary, all depending on call center management needs.

Importance of VoIP Call Recording for the Call Center

VoIP Call Recording Keeps the Call Center Efficient
A call center is a bit like a clock: countless moving parts working together, and if one of them fails, the whole clock stops working. Anyone who has ever worked in call center management knows this: the phone system; the hiring, recruiting and training program; the workforce management solution; the call queues; the e-mail system; the necessity of keeping to key performance indicators (KPIs) and internal metrics; the call recording system and countless other elements need to work as expected, or the system will break down and processes will slow or stop, leaving calls and other communications media backing up to critical levels.
When VOIP call recording was first introduced, it was utilized almost exclusively by the largest corporations and call centers. However, as technology has improved with the introduction of cloud-based solutions, and costs have decreased, VOIP recording software is now an affordable business application for call centers of every size, wrote workforce optimization company Monet Software in a blog post last week.
It's easy to install. The addition of or transition to cloud-based VoIP call recording can be implemented quickly and easily, especially compared to the original installation of a PBX (News - Alert) call recording solution, which took weeks or months and inconvenienced or shut down the call center.

How easy to Set Up a VoIP Contact Center

How to Set Up a VoIP Contact Center
ince VoIP contact centers can cut a business's operating costs and increase sales, it’s no wonder that they are cropping up everywhere. For starters, an IP-enabled contact center lets a company set up shop anywhere in the world at record speed — and without costly infrastructure investments. What’s more, an IP infrastructure allows for remote, at-home agents, which can enhance customer service while slashing overhead costs. And by converging voice and data traffic, a company can reduce operating expenses and simplify call-center-management processes.
Establish Security Measures Security is a factor that companies simply cannot afford to overlook when establishing a VoIP-supported contact center. In fact, according to McAfee Inc., VoIP attacks are expected to increase by 50 percent in 2008. And more than twice the number of VoIP-related vulnerabilities were reported in 2007 as opposed to 2006. For this reason, a company needs to establish best practices for its agents, as well as measures for its IT managers that cover everything from encryption and authentication procedures to the handling of privacy breaches and DoS (denial-of-service) attacks.

Camera Khafiya - الكاميرا الخفيه

فيديو مضحك - لقطات مضحكة

فيديو مضحك - لقطات مضحكة

كاميرا خفية اجنبة - كاميرا خفية مضحكة بنات

كاميرا خفية اجنبة - كاميرا خفية مضحكة بنات

كوميدى مصرى - مواقف مضحه جدا - ازاى تعيش بمرتب 250 جنيه فى الشهر جامد جدا

كوميدى مصرى - مواقف مضحه جدا - ازاى تعيش بمرتب 250 جنيه فى الشهر جامد جدا

الكاميرا الخفيه الاجنبيه اغراء بنات - كاميرا خفيه البت المزه

الكاميرا الخفيه الاجنبيه اغراء بنات - كاميرا خفيه البت المزه

كاميرا خفيه اجنيه بنات - كاميرا خفية اغراء  - كاميرا خفيه مثيرة ممنوعه من العرض

كاميرا خفيه اجنيه بنات - كاميرا خفية اغراء - كاميرا خفيه مثيرة ممنوعه من العرض

كاميرا خفية اغراء بنات - كاميرا خفيه اجنيه البوسبه بدولار - كاميرا خفيه للكبار فقط

كاميرا خفية اغراء بنات - كاميرا خفيه اجنيه البوسبه بدولار - كاميرا خفيه للكبار فقط

كاميرا خفية مضحكة اوى - الكاميرا الخفية اجنبي

كاميرا خفية مضحكة اوى - الكاميرا الخفية اجنبي

كاميرا خفية 201 - كاميرا خفية مضحكة جدا

كاميرا خفية 201 - كاميرا خفية مضحكة جدا

كاميرا خفية بنات - funny camera khafiya

كاميرا خفية بنات - funny camera khafiya

كاميرا خفية بنات - كاميرا خفية للكبار

كاميرا خفية بنات - كاميرا خفية للكبار

كاميرا خفية مصريه ابراهيم نصر

كاميرا خفية مصريه ابراهيم نصر

برنامج رامز ثعلب الصحراء حلقة مروة

برنامج رامز ثعلب الصحراء حلقة مروة

كاميرا خفية يوتيوب - كاميرا خفية اجنبى

كاميرا خفية يوتيوب - كاميرا خفية اجنبى

فيديو كاميرا خفية مضحك جدا

فيديو كاميرا خفية مضحك جدا

كاميرا خفية اجنبيه مضحكة

كاميرا خفية اجنبيه مضحكة

funny scary pranks - كاميرا خفية مرعبة

funny scary pranks - كاميرا خفية مرعبة

كاميرا خفية اجنبية مضحكة جدا

كاميرا خفية اجنبية مضحكة جدا

الكاميرا الخفية الاجنبية - camera khafiya

الكاميرا الخفية الاجنبية - camera khafiya

camera khafiya online- كاميرا خفية امريكيه

camera khafiya online- كاميرا خفية امريكيه

مقالب مضحكة جدا 2012 - مقاطع مضحكه 2012 - kamira khafiya

مقالب مضحكة جدا 2012 - مقاطع مضحكه 2012 - kamira khafiya

ابراهيم نصر كاميرا خفية مصريه - ibrahim nasr

ابراهيم نصر كاميرا خفية مصريه - ibrahim nasr

كاميرا خفية خطيرة - احلى كاميرا خفية

كاميرا خفية خطيرة - احلى كاميرا خفية

الكاميرا الخفية الاجنبيه - camera khafiya

الكاميرا الخفية الاجنبيه - camera khafiya

funny camera khafiya - احلى كاميرا خفية

funny camera khafiya - احلى كاميرا خفية

كاميرا خفية للكبار فقط - camera khafiya

كاميرا خفية للكبار فقط - camera khafiya